The fastest way to reach us. Our live chat team is available 24/7 for orders, setup help and account questions.
Message +44 7473 943966Refunds & copyright notices
Send these in writing on WhatsApp too. You can attach screenshots or documents in the chat, and we’ll confirm receipt.
Read the refund policyHelp us help you faster
If you’re contacting us about an existing subscription, please include:
- The email address you ordered with
- The device you’re using (for example, Fire TV Stick 4K or Samsung Smart TV) and the app
- What you’re seeing, including a photo or screenshot of any error message
- For playback problems, the channel and roughly when it happened
Questions before you buy
Not sure which plan or how many devices you need? Message us and we’ll talk it through. You can also compare every option on our plans and pricing page, or read the setup guide for your device first:
- IPTV for Firestick
- IPTV for Samsung and LG Smart TVs
- IPTV for Android TV and boxes
- IPTV for Apple TV, iPhone and iPad
Refunds and copyright notices
To request a refund within 14 days of purchase, see our refund policy for what to include. Copyright owners should follow the process in our copyright notice policy.