Summary: Every TeveUK plan is covered by a 14-day money-back guarantee from the date of purchase. Contact support with your order details and we'll process your refund. No complicated hoops to jump through.
14-Day Money-Back Guarantee
If you're not happy with your TeveUK subscription for any reason, you can request a full refund within 14 days of your original purchase date. This applies to all plans: 3, 6, 12 and 24 months.
How to Request a Refund
To request a refund, contact our support team within the 14-day window with:
- The email address used for your order
- Your order/purchase date
- A brief reason for the refund (this helps us improve, but isn't required)
You can reach us via WhatsApp at +44 7473 943966.
Processing Time
Once your refund request is confirmed, we aim to process it within 5–10 business days. Refunds are returned to the original payment method used at checkout; the exact time it takes to appear in your account can vary depending on your bank or payment provider.
After the 14-Day Window
Requests made after the 14-day window has passed are considered on a case-by-case basis, but are not guaranteed. Renewing or purchasing a new plan starts a new 14-day window from that purchase date.
Fair Use
Our guarantee is designed to let you try the service risk-free. To keep it fair for everyone, we reserve the right to decline a refund in cases of clear abuse of the guarantee, for example, repeatedly purchasing and refunding the same plan.
Questions?
If anything here isn't clear, just get in touch. We're happy to talk through it before you buy, not just after.